FAQ

About prices

All prices are in CAD!! Sorry if that makes the numbers look a little more intimidating, but basically the exchange is around $1CAD = $0.78USD for US buyers! If I knew how to show prices in USD and take in CAD, I would... Please google a conversion for the price in your cart if you need to!!

 

How long will it take?

From experience, if the item is a preorder item, after preorders close, it can take up to 2-3 weeks for the charms to be manufactured and shipped to me. After I receive them, it will take around a week or two for me to package everything and ship in batches.

If the item is already in stock, I will try to package and ship the item within the week (or along with the latest shipment).

Shipment from CANADA to the destination depends on location. Untracked shipments are estimated to take 3-9 business days for popular locations such as the USA (according to Canada Post) and some other locations may take 2-3 weeks.

TL;DR Please be prepared for up to 2 months of waiting for PREORDER items!

 

What kind of fees do we pay on your orders?

All expenses will be paid at checkout and there will not be any extra hidden fees for your order FROM ME. For orders outside of Canada, depending on your country and laws, your country may make you pay custom fees for incoming packages.
The money you pay at checkout will cover goods manufacturing fees, shipping to me, import fees into Canada, packaging material costs, shipment from me to you (along with taxes and fuel charges), Paypal fees, and any cases of unforeseen circumstances (refund fees, need to re-ship, etc.)

For most cases, I will not be paying to re-ship an item for wrong addresses and mistakes on the buyer's or Canada Post's end! Please only buy without tracking at your own risk!

 

Refunds?

I will refund any order that I see has a mistake in it (somehow overcharged, etc...) or if I cannot complete the order (out of stock, Canada Post unable to ship to a country at the moment... etc.)

Otherwise, you can request a refund or change your order by contacting me with the contact tab on the website, or at [email protected]. I recommend putting "refund" or something along the lines of your problem in the subject to make it easier for me!

You can also reach me by DMing me on twitter @tanpopochans or @w_agahai.

I will respond as soon as I can (likely within the week) and if you think your message did not reach me, please go ahead and try messaging again!! Poke me until I see you

I missed preorders...

Thank you for your interest, and I'm sorry you missed it! Unfortunately, I don't plan to schedule restocks at this time, but if you're lucky, you may find me selling a VERY LIMITED stock of leftovers, since I always order extras in preparation of defective products. If you miss this, then all I can recommend is waiting for a possible future shop restock...

Other questions

Please contact me at [email protected] or use the contact button on my BigCartel page here! I will get back to you!!